How to order

Finding items

Navigate our shop by categories. Use the filters to display items matching certain criteria such as colour or style. Switch between list, matrix or gallery view to see the content of each category.
To buy an item, simply click on add to basket.

Basket

Our shop features a virtual basket collection all items you have added.
Click on basket to see a list of your articles. You can remove items from your basket or change quantity. 

Placing your order

If you are fine with your basket, just click on continue to checkout to enter the checkout process.

Creating an account

You can decide if you want to create an account or if you want to place your order without an account. Setting up an account leads to some advantages:

  • Save your billing and delivery address for upcoming orders
  • Review your past and current orders
  • Check the status of your pending order
  • Second time access to payment links (e.g. PayPal link)
  • Create wish lists

If you already have an account with us, pleas log in using your eMail and your password.
If you lost your password, please click My account > forgot password to create a new one. In case of any problems regarding log in, please contact us and we will solve it quickly.

Billing address, shipping address

The next step in the ordering process will ask you about your billing address. You may give us a different address for shipping. 
If  you use PayPal payment we will always ship to the shipping address given to us by PayPal. This is due to the PayPal protection scheme. So please set up your PayPal details correctly.

Pick up in Berlin

You can pick up your order in Berlin without paying any shipping fees. Please select pick up in the order process.
As we do not run a retail store, we kindly ask you to make an appointment for pick up.

Payment

Use bank account transfer or PayPal if you whish us to ship your order.  If you want to go for pick up in Berlin, we would like you to bring cash.

Bank account transfer

Our shop will give you the data to do a bank account transfer after finishing your order. Data will include IBAN and BIC for an European Bank Account  transfer.
However, you will get an eMail with all those information to your given eMail address within a few minutes.

PayPal

Our shop will redirect you to PayPal. Please log in with your PayPal account data and confirm payment. Please have in mind, that we will ship to the shipping address given us by PayPal. This is due to PayPal protection scheme.

Summary & finish

The last step of the ordering process will give you a summary on your order including all details. Please confirm our terms and condition and our returns policy. Click on Buy now to finish and finally submit your order.

After placing an order

Depending on chosen payment method, you will receive an eMail within a few minutes including further instructions. In case of PayPal payment, you will be forwarded to PayPal.
Please check your junk folders and filters as our mail may be in there. If you cannot find our mail, please contact us.

Made a mistake

If you discover an error in your order or want to do an alteration after you confirmed your order, please contact us as soon as possible, so we can sort it out for you.

Contract language, saving and printing your order details

For all contracts made with cyberstoff, german shall be the only language. Our english translations are for your convenience only. Please refer to the german original version of each document and do your own translation.
If you want to save details on your order, please do a printout. Navigate to My account and log in. You will find a summary of your orders and a detailed list of items within each order.
If you do not have an account with us, you can print out the eMail we have sent you